Experiencing Change. . .

Industry Observer CalDRE #01165532




Experiencing Change. . .


Recently, Wanda Kubat-Nerdin - Wanda Can! wrote a post about lost skills. 


She covered more than a few with her excellent list.  As sad and unfortunate as it was, the points she made were right on the money in my ophion.


The last one mentioned on her list was in evidence when I went to a store this week.  Change is obviously not easy. And it certainly appears that counting back change in a retail setting made a getaway a long time ago in the cashier training manual.


Yes, it continues to be a pet peeve of mine.  Without going into the unfortunate details, evidence was clearly on display. 


Recalling simple customer service skills, I wondered about words of wisdom on the subject of change. You see, Wanda’s post put me on a pondering path. 


Previously unknown to me, the following quote seems to fit in countless ways.  Hopefully, you will appreciate it even if it evolves in a different direction than the topic:


Change is tough,

people don’t like it,

but it is necessary. 


Take two aspirins

and call me in the morning.  

Christopher Bond



The image in this post is from canstockphoto.com

Posted by

Michael Jacobs


CalBRE # 01165532

P. O. Box 587

Pasadena, CA 91102

Call/Text:  818.516.4393




Comments (20)

Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH

Nobody likes change except a baby in dirty diapers!!! Thanks for sharing Michael...

Change is tough,

people don’t like it,

but it is necessary. 

Sep 15, 2023 04:16 AM
Michael Jacobs

Sham Reddy CRS - the diaper remark in your comment offers an unmistakable sensory experience.  Thank you for "dropping by" today.  

Sep 15, 2023 05:41 AM
Wanda Kubat-Nerdin - Wanda Can!

LOL, Sham Reddy CRS  - Very good analogy!

Sep 15, 2023 04:08 PM
Debe Maxwell, CRS

Now that is hilarious, Sham Reddy CRS!

Sep 16, 2023 10:02 PM
Hannah Williams

LOVE IT Sham Reddy CRS 

Sep 17, 2023 12:54 PM
Patricia Feager, MBA, CRS, GRI,MRP

Sham Reddy CRS - Ditto! You are one of the wise men on ActiveRain!

Sep 19, 2023 04:16 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You mention customer service and that surely went out the window a long time ago as well.  I don't like dealing with anything corporate since the worst customer service or lack thereof usually comes from a corporate entity.

Sep 15, 2023 04:22 AM
Michael Jacobs

Brian England - while examples of exceptional customer service may be rare, I think that's likely truer for many sorts of people whenever hindsight is raised.  Remembering the "old good days" seems to forget "history".    As for "change" in the distribution of dollars and cents in a transaction, it's an old pet peeve of mine.  

Sep 15, 2023 05:48 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Michael,  Occasionally, despite our efforts to steer clear of subpar service, we find ourselves unable to avoid it. And, the quote makes sense to me!

Sep 15, 2023 04:38 AM
Michael Jacobs

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 - I also attempt to avoid such transactions but this was unavoidable.  There were soooo many quotes about change - these words registered with me.  

Sep 15, 2023 05:51 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Michael. My father never had a credit card so cashews the way to go. I paid cash for many years, carried a pocket full of change and numerous bills. It all changed when cashiers could not count. Now I use a credit card for everything and never carry any change. That's my contribution to change. Enjoy your day.

Sep 15, 2023 04:48 AM
Michael Jacobs

Wayne Martin - I know many who don't carry any loose change.  Hope your Friday is a good one.  

Sep 15, 2023 05:53 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning, Michael... no one does this kind of writing better here in the Rain! And I mean no one! Read it twice I was so entertained.

Sep 15, 2023 05:15 AM
Michael Jacobs

Nina Hollander, Broker - I appreciate your comment - thank you.  

Sep 15, 2023 05:55 AM
Nina Hollander, Broker

Michael Jacobs you are welcome. I meant every word.

Sep 15, 2023 05:56 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Michael Jacobs ,

I couldn't agree more with you that this is a skill set that has been abandon and taken out of the training manual for all retail employees. They don't want you to use cash and want you to use a credit card (even though the credit company is charging the retailer 4% on the charge!) I find it annoying too and can say it is a pet peeve of mind. It may be easier for the employee to have you swipe but as usual the brain power is dumbed down. Thinking skills do not come in to play. Love the quote!

Sep 15, 2023 06:39 AM
Michael Jacobs

Dorie Dillard Austin TX - as the transaction ended, I walked away.  There was certainly sadness in the situation.  And absurdity of it all was apparent.  Meanwhile, I moved on.  But many reminders remain.  I am grateful that I learned to count back change.  And other elements of evolution even though it often means reliving this kind of scene over and over.  

Sep 15, 2023 07:40 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Michael, there are so many skills that have been lost over the years, especially counting change back.  The young ones have no idea! 

Sep 15, 2023 08:48 AM
Michael Jacobs

Joan Cox - although it may seem like a "new" phenonmenon, I have noticed it for a years.  In fact, one memorable experience for me was decades ago.  I am quite familiar with this particular pet peeve.  

Sep 15, 2023 09:01 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Michael- I love it when you go on your pondering path. There are so many lost skills but customer service and counting change is indicative of a basic skill that all of us should have learned. I was getting take-out once and the clerk over-charged me. She had to ask her manager how to give me a refund. And then when she did, she asked if she could give me a store credit because it was too hard for her to give me a credit. 

My reply was I need my refund because I will not be coming back...ever. 

Sep 15, 2023 10:05 AM
Michael Jacobs

Kathy Streib - I can "feel" the exasperation in your comment.  And it's one many have experienced.  That story is repeated far too often.  

Sep 15, 2023 11:06 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ

Oh man don't get me started on the change thing - I mean as in coins.  The young kids really don't know how to give back change.  Oh well.  I count it out to make sure and they give me 'that' look!   As for change - change - that is my middle name.  I love to change things up and keep the energy moving along!

Sep 15, 2023 11:45 AM
Michael Jacobs

Anna "Banana" Kruchten - you're right energy can move us.  Such tools help us as we go forward.

In my experience, as for common cashiering knowledge, it's not just those younger than me. You see, I didn't "infer" us???  That's common sense, right?  I have seen coin-changing-aversion in groups of many age categories.  

Sep 15, 2023 12:02 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Enjoyed your post, as usual, Michael, and thank you for the mention. Glad it sent you pondering and proving a valid point! Some schools are not teaching our children the basics and it clearly shows.

Sep 15, 2023 04:12 PM
Wanda Kubat-Nerdin - Wanda Can!

You're right on the money, Michael! 😉

Sep 16, 2023 10:27 AM
Michael Jacobs

Wanda Kubat-Nerdin - Wanda Can! - you're welcome.  Consequences (intended and otherwise) remain a part of life.  I believe that is unchanged even as many sorts of things "evolve".     It's important to know stuff - sometimes simply for stuff's sake.  

Sep 15, 2023 06:15 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I used to detest change, but now I embrace it because I think it keeps me young at heart,  anyway 🙂

Sep 15, 2023 07:39 PM
Michael Jacobs

Paul S. Henderson, REALTOR®, CRS - thank you for providing this definition of compounding interest.  Yes, it's food for thought.  

Sep 16, 2023 04:59 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

No, in general, I do not like change. But I do agree that we need it...growth and all that...and I do my best to adapt. LOL

Sep 16, 2023 07:57 AM
Michael Jacobs

Sharon Tara - I bet you can give many factors that you have learned in life credit for that ability.  

Sep 16, 2023 10:54 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC

Oh, I need to go read Wanda's post, Michael - thanks for the share. 

As for counting change, that is one of my pet peeves as well. I just don't understand how that is not something that is taught to every single elementary school student! 

Great quote too!

Sep 16, 2023 10:05 PM
Michael Jacobs

Debe Maxwell, CRS - admittedly I struggle with thoughts of fogeyism, but it seems to have existed in me since I was a youngster.  Old habits may be difficult to eliminate. 

Talk about a mixed blessing of sorts.  I am grateful for the ability but mindful of the need to move forward.  

Sep 17, 2023 06:37 AM
Debe Maxwell, CRS

LOL Michael Jacobs, I'm an old fogey and darned proud of it!! Since my youth, others have said I was an 'old soul' and I don't mind that one bit! I LOVE seniors - most have so very much to offer the world!

As for accepting change and being mindful of that for forward mobility, I think we had to have at least a touch of that ability when we set out to do what we do professionally! I have seen those who resist forward progress (or any change, really), struggle in our profession.

Sep 17, 2023 01:44 PM
Michael Jacobs

Debe Maxwell, CRS - "change" is constant.  Resist at your own risk.  Fogeyism Forward!

Sep 17, 2023 05:39 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Hello, Michael Jacobs, I really enjoyed reading your post and the comments. But what stood out the most to me was the quote. Thanks for sharing!

Sep 17, 2023 12:58 PM
Michael Jacobs

Hannah Williams - I saw lots of "change" words of wisdom but this new-to-me quote seemed like an ideal way to tie together my thoughts.  Glad to hear you liked it too.  

Sep 17, 2023 05:41 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I just love when you go down the pondering path. The wisdom found is often undescribable my friend 🙂

Sep 17, 2023 11:10 PM
Michael Jacobs

Paul S. Henderson, REALTOR®, CRS - thank you for the kind words.  

Sep 18, 2023 03:56 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Michael Jacobs - Timely post! I was in a gift shop yesterday standing in line behind a woman finishing up her sale. When it was my turn, the Cashier leaned in towards me and said (in a very loud rude tone) We don't taken change or cash. Only credit cards!

Michael, if I didn't really want that gift, I would have placed the item down and walked out the store, but instead I said, Is there any other way to pay for merchandise than by credit card today?

Her old cragy face cracked a smile and I paid without a smile or thank you.  

Sep 19, 2023 04:31 AM
Michael Jacobs

Patricia Feager, MBA, CRS, GRI,MRP - such situations still surprise me even if they seem so ordinary and expected to some.  😲

Sep 19, 2023 10:19 AM
Roy Kelley
Retired - Gaithersburg, MD

I am among those who need to make some changes.

Have a great day and an outstanding week.

Sep 20, 2023 07:12 AM
Michael Jacobs

Roy Kelley - change lives among us.  And it seems we are living in a land where coin usage is a contradictary form of exchange.   At least at times.  

Sep 20, 2023 09:44 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Michael, change can be so tough, or giving change back.  At least we could (and can) do that still!

Sep 20, 2023 11:10 AM
Michael Jacobs

Joan Cox - the challenge of making change seems to combine cents as well as sense.  

Sep 20, 2023 03:24 PM
Roy Kelley
Retired - Gaithersburg, MD

Good Friday morning, Michael.

Have a great day and an outstanding weekend.

We expect wet weather in Maryland this weekend.

Sep 22, 2023 09:09 AM
Michael Jacobs

Roy Kelley - Happy Friday to you as well.   

Sep 22, 2023 11:23 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Why do so many people hate change when actually it adds to the enjoyment of my life 🙂

Sep 24, 2023 12:34 PM
Michael Jacobs

Paul S. Henderson, REALTOR®, CRS - wasn't it Ben Franklin who told us to watch our pennies?    

Sep 25, 2023 09:31 AM