Open House Questions - Let The Buyers Agent Lead The Way
Today my clients and I attended an open house while viewing a few other homes in an area. The home showed very nicely and the backyard was an oasis. The agent was friendly and quite knowledgeable regarding the home. My clients weren't sure about the area as it's a relatively 'newer' area and they're not from the Phoenix Metro area. They're looking for a very specific type of floor plan, which is rare, so I opted to give them several options and areas so they could get a 'feel' for each area and what it had to offer them.
At first they liked the look and feel of the neighborhood. Very clean, well kept neighborhood and quiet which is what they're looking for, rather than a busy downtown/urban lifestyle. They were concerned about the available amenities such as shops, restaurants, movie theaters etc.
Instead of waiting for me to address their concerns, the open house agent went on and on and got a bit 'defensive' in his stance regarding what was available. Both myself and my partner glanced at each other, thinking, really he's going "there"? That's interesting.....what's going on with this guy?
We knew what our clients were looking for and could have easily guided them to where to find these amenities within 20 minutes or so of this neighborhood as well as add on many other ideas for them. The open house agent continued on talking, leaving no open seconds for anybody else to chime in. He continued to talk about things that I knew my clients had absolutely no interest in what-so-ever. It seemed as if just didn't understand that it's best to step aside when another agent brings their clients to an open house - unless asked specific questions. Sure he should be friendly and welcoming but he crossed way over the line. It's a much better idea for the open house agent to let the buyers agents know you'll be there should they have any questions. Buyers agents almost always know their clients wants and needs (well) and can better address them these wants and needs. And - if need be - can ask the open house agent for further clarification. Makes sense to me....
Open House Questions - Let The Buyers Agent Lead The Way
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